ID Theft Monitoring & Resolution

ID Theft Monitoring & Resolution is on hand to help protect the members’ good name. It provides thorough, personalized prevention and recovery services.  Prevention services include a test to help gauge risk of identity theft and creation of a Personal Protection Plan. If the member does become a victim of identity theft, a recovery advocate can:

• Review credit reports.
• Help the members place fraud alerts.
• Advise member of victim rights.
• Walk through the steps the victim must take to resolve the incident. 

Highlights

• Online resources to help protect a member’s identity.
• Customer service available from 9 a.m. to 8 p.m. ET, Monday through Friday to confirm an identity theft event.
• If a member thinks they are a victim of identity theft, he or she will be assigned a Recovery Advocate to help them place fraud alerts, assess the damage and make a recovery plan.
• Discounts on enhanced protection services such as credit monitoring.