Q. I feel healthy, so why should I get tested?
A. A serious medical condition such as heart disease, prostate cancer or diabetes can exist without noticeable symptoms for up to two years. Early detection is your best defense. A simple blood test can increase your chances of identifying potential medical conditions, and establish a baseline of your normal ranges from which future tests can be monitored.
Q. Will this test be paid for by insurance?
A. This lab testing benefit service does not file insurance claims. Some insurance plans have a wellness or prevention benefit included. The lab testing service can provide you with CPT codes so that you may file for reimbursement yourself. There is no guarantee your claim will be reimbursed. Contact your insurance provider for your benefits and reimbursement options.
Q. Do I need to see my healthcare provider to get tested?
A. Direct access testing allows greater participation in one's own healthcare. Your healthcare provider can refer you to one of the participating lab facilities, but it’s not a requirement. However, you will be asked to provide the specific name of the test you wish to order. This service is not allowed to make any test recommendations. Participating lab facilities CLIA-certified and regulated by appropriate governmental agencies.
Q. What is the testing procedure?
A. First you order your test online, through chat or by telephone. You then print your requisition form which you must have with you when you go to the patient service center for your blood draw. The lab will not draw your blood without the requisition*. There, your blood is drawn by a certified phlebotomist. The results are received by our office generally within 24-48 hours for most tests and uploaded to your secure online account.
*When you go to the lab to have your blood drawn, only take the requisition form and your photo ID with you. If you bring a requisition to a lab OTHER than the one provided through this service, you will receive a bill from the lab for which you will be responsible. Bring NO other requisition forms. If you go to another lab that is not included in the list of participating patient service centers, you be also be responsible for the bill from that lab.
Q. What is a patient service center?
A. Patient Service Centers are certified laboratories where patients have blood drawn. These centers are staffed by licensed phlebotomists, and are the same facilities referred to by healthcare providers.
Q. Do I need an appointment?
A. An appointment is usually not required at most Patient Service Centers. You are encouraged to call the lab location to confirm their hours of operation and that an appointment is not required.
Q. Will I be able to understand the results?
A. All test results include the normal reference ranges, with abnormalities indicated. It is recommended you seek a healthcare provider to discuss results outside normal ranges. For assistance in better understanding lab tests and results, please visit labtestsonline.org.
Q. When will I receive the results?
A. Please view test descriptions for expected turnaround time for each test. Most results are available in as little as 24-48 hours after your blood is drawn. You will receive an email when your results have been uploaded to your secure online account.
Q. Will my healthcare provider receive a copy of my results?
A. Your privacy is respected and will remain confidential. You are the only one who receives the results unless you specify otherwise in writing. You can request to have a copy of your results sent to your healthcare provider only with a signed HIPAA release form giving us the authorization to do so.