Financial Wellness FAQ
How can Financial Wellness assist me?
Periodically you may need financial guidance and have nowhere to turn. Financial Wellness provides guidance whenever the need arises. Financial Wellness:
- Saves money–getting specific guidance makes you a smarter financial consumer and helps you use your financial resources more effectively
- Saves time–a quick call could save you hours
- Saves effort–sifting through information on your own can be overwhelming; using our counselors is the easiest way to find the right answers
Will I be charged when using Financial Wellness?
It does not cost anything to call Financial Wellness and you can use the benefit as often as needed.
What questions can I ask?
Everything from household debt and budgeting to retirement planning and saving for college education.
Some examples include:
- "I'm overwhelmed with debt. What can I do?"
- "We just started a family. How do I figure out how much insurance I need now?"
- "Is it time to refinance my mortgage?"
- "My mother just turned 65. What federal income tax benefits are available to her?"
- "I want to buy a new car but don't understand the financing details."
- "How does a reverse mortgage work?"
- "How can I reduce credit card interest?"
- "We're buying our first house. What type of mortgage should I look for?"
- "Does it make sense to borrow from my 401k account to pay off my debts?"
Are there online tools available?
There are a variety of planning tools you can use for quick calculations, such as a retirement planner, a Roth IRA planner, a college savings calculator, a 401(k) loan analyzer and more.
Is there a limit on the number of questions I can ask?
No, you may ask as many questions, as often as you want.
Who answers the questions?
Counselors are all accredited, certified and experienced professionals with technical expertise and excellent communication skills.
How long does it take to receive answers to the questions?
Counselors can usually answer the question and provide guidance within one conversation. A follow-up call may be necessary if a counselor needs to obtain additional information.
Does this service offer specific tax or investment advice?
The professional financial counselors help you understand and plan for day-to-day and long-term financial needs. Counselors do not provide specific investment or tax advice. You may be referred to an outside tax professional, investment advisor or a not-for-profit debt management agency for additional assistance. Financial Wellness receives no economic benefit from any outside referrals. Referrals do not constitute an endorsement or assurance of quality by Financial Wellness.
