Global Travel Assistance -TA-T3-OG-

Fri, 21 Jul 2006 11:31:20 GMT

General Information_sp

Fri, 22 May 2026 13:27:15 GMT

Cuando sus miembros viajan a 100 millas de su hogar o más, la ayuda está a solo una llamada de distancia. Los miembros pueden estar tranquilos sabiendo que tienen una red global de médicos, personal de asistencia y beneficios de emergencia.

Evacuación médica de emergencia
Control de tratamiento
Reemplazo de documentos de viaje perdidos o robados
Transporte para reunirse con un miembro de la familia en el hospital
Viaje para niños dependientes
Información previa al viaje y de seguridad
Coordinación de pagos de hospital y seguro
Medicamentos y vacunas
Transferencia de dinero
Servicios de traducción
Retorno de restos mortales

*Hogar se define como la dirección que figura en la identificación del miembro (licencia de conducir o pasaporte)

detailed_b2b_sp

Fri, 22 May 2026 13:23:20 GMT

Evacuación médica de emergencia
Control de tratamiento
Reemplazo de documentos de viaje perdidos o robados
Transporte para reunirse con un miembro de la familia en el hospital
Viaje para niños dependientes
Información previa al viaje y de seguridad
Coordinación de pagos de hospital y seguro
Medicamentos y vacunas
Transferencia de dinero
Servicios de traducción
Retorno de restos mortales

*Hogar se define como la dirección que figura en la identificación del miembro (licencia de conducir o pasaporte)

oneline_b2b_sp

Fri, 22 May 2026 13:21:02 GMT

Mantenga a sus miembros protegidos cuando viaje. La ayuda está a solo una llamada de distancia.

disclosure_sp

Wed, 06 Mar 2024 12:13:48 GMT

La Asistencia Global de Viajes no puede ser considerada responsable por la falta de prestación de servicios o por retrasos causados por huelgas o condiciones fuera de su control, incluidas, entre otras, las condiciones de vuelo o donde la prestación del servicio esté prohibida por leyes locales o agencias reguladoras. Consulta todos los Términos y Condiciones para conocer las restricciones de edad y limitaciones adicionales.

FAQ_SP

Thu, 11 May 2023 15:47:46 GMT

Asistencia Global de Viajes FAQ

¿Cómo accedo al servicio de Asistencia Global de Viaje?
Comuníquese sin cargo al número que se encuentra en el reverso de su tarjeta de membresía. Si el número gratuito no es accesible desde el país por el que está viajando, comuníquese con Asistencia Global de Viaje por cobro revertido.

¿Pueden utilizar Asistencia Global de Viaje mis familiares?
Este servicio está disponible para ti y tus seres queridos, pero no cubre a aquellos de 81 años o más, a menos que sean referidos y acordados por asistencia global de viaje antes de que la persona inicie su viaje.

¿Cuándo puedo utilizar el servicio?
Asistencia Global de Viaje lo ayudará con cualquier tipo de enfermedad o lesión, independientemente de la gravedad.

¿Existe alguna ocasión en la que Asistencia Global de Viaje no me pueda ayudar?
Asistencia Global de Viaje no puede ayudarlo si se encuentra viajando contra la recomendación de un médico o si se encuentra viajando por un país que no es considerado seguro para viajar.

¿Cómo me ayuda Asistencia Global de Viaje a procurar atención médica?
Asistencia Global de Viaje tiene una red global de más de 50,000 proveedores. La red contiene hospitales, clínicas y médicos, así como otros proveedores en la industria de seguros para viajes, como ambulancias aéreas, visitas médicas a domicilio y acompañamiento médico. Los miembros de Asistencia Global de Viaje son remitidos según la especialidad médica requerida, la ubicación, el idioma, las horas laborables, la formación, etc.

¿Requiere Asistencia Global de Viaje que vaya a ciertos hospitales, médicos o clínicas?
Debe comunicarse con Asistencia Global de Viaje antes de elegir un hospital, de manera que podamos remitirlo a instalaciones con las que hayamos trabajado anteriormente. Si consulta con otros proveedores, no podemos asegurarle el nivel de tratamiento. Sin embargo, Asistencia Global de Viaje le brindará los mismos servicios, independientemente de dónde sea tratado.

¿Qué sucede en caso de que sea hospitalizado?
Notifique a Asistencia Global de Viaje tan pronto como sea posible. Luego se monitoreará su cuidado y se determinarán los detalles de su hospitalización en el extranjero. Se comunicarán de inmediato con el médico que lo esté tratando para evaluar su condición, los planes de tratamiento y si es necesaria o no la evacuación. Asistencia Global de Viaje mantendrá al tanto a su familia, a su empleado y a su médico personal, según fuese necesario. También, coordinarán todas las verificaciones del seguro y los detalles de admisión.

¿De qué manera facilita Asistencia Global de Viaje las admisiones a los hospitales?
Asistencia Global de Viaje coordina todas las facturaciones y verificaciones del seguro, incluido el otorgamiento de cualquier garantía de pago. Esto asegura que no haya ninguna demora o denegación de tratamiento médico debido a que no pueda realizar el pago por adelantado o que su seguro no sea reconocido.

¿Qué sucede si las instalaciones locales no pueden brindar el tratamiento?
Si las instalaciones no son adecuadas, el asesor médico regional de Asistencia Global de Viaje informará acerca de la seguridad de una evacuación, cualquier necesidad médica que usted pueda requerir en el camino, y los detalles del plan de evacuación. Asistencia Global de Viaje consultará a todas las partes involucradas y gestionará completamente la evacuación.

Una vez que reciba el alta del hospital, ¿finalizan los servicios?
Asistencia Global de Viaje lo asiste hasta que haya regresado a su hogar o que haya recibido el tratamiento final.

detailed_b2c_SP

Thu, 11 May 2023 15:40:56 GMT

Asistencia Global de Viajes

Evacuación médica de emergencia
Control de tratamiento
Reemplazo de documentos de viaje perdidos o robados
Transporte para reunirse con un miembro de la familia en el hospital
Viaje para niños dependientes
Información previa al viaje y de seguridad
Coordinación de pagos de hospital y seguro
Medicamentos y vacunas
Transferencia de dinero
Servicios de traducción
Retorno de restos mortales

*Hogar se define como la dirección que figura en la identificación del miembro (licencia de conducir o pasaporte)

oneline_b2c_SP

Thu, 11 May 2023 15:34:31 GMT

¿Tiene planeado viajar? Protéjase a usted mismo y a sus seres queridos. La ayuda está a solo una llamada de distancia.

short_b2b_SP

Thu, 11 May 2023 15:33:10 GMT

Cuando sus miembros viajan a 100 millas de su hogar o más, pueden estar tranquilos sabiendo que tienen una red global de médicos, personal de asistencia y beneficios de emergencia. Los servicios incluyen evacuación médica de emergencia, control de tratamiento, reemplazo de documentos de viaje perdidos o robados y más.

*Hogar se define como la dirección que figura en la identificación del miembro (licencia de conducir o pasaporte)

short_b2c_SP

Thu, 11 May 2023 15:32:27 GMT

¿Tiene planeado viajar? Protéjase a usted mismo y a sus seres queridos. Cuando viaje a 100 millas de su hogar o más, puede estar tranquilo sabiendo que tiene una red global de médicos, personal de asistencia y beneficios de emergencia. Obtenga ayuda médica en todo el mundo con evacuación médica de emergencia, control de tratamiento, reemplazo de documentos de viaje perdidos o robados y más.

*Hogar se define como la dirección que figura en la identificación del miembro (licencia de conducir o pasaporte)

disclosures

Tue, 02 Oct 2018 16:21:58 GMT

Disclosure

Global Travel Assistance cannot be held responsible for failure to provide services or for delays caused by strikes or conditions beyond its control including, but not limited to, flight conditions or where rendering of service is prohibited by local laws or regulatory agencies. See all Terms & Conditions for age restrictions and additional limitations.

detailed_b2c

Mon, 28 Apr 2014 13:44:14 GMT

Global Travel Assistance

Protect yourself and your loved ones anytime you travel 100 miles or more from home* with a global network of doctors, assistance personnel and emergency benefits. You’ll be safe and sound from air to ground.

Emergency medical evacuation
Monitoring of treatment
Lost or stolen travel documents assistance
Transportation to join a family member in the hospital
Emergency travel arrangements for dependent children
Coordination of hospital payments and insurance
Medical, behavioral or mental health, dental, and pharmacy referrals
Emergency travel funds assistance
Translation and interpreter referral
Legal consultation and referral
Pre-travel planning and security information
Political and natural disaster evacuation
Return of mortal remains

*Home is defined as the address listed on member’s ID (Driver’s License or Passport)

oneline_b2c

Mon, 28 Apr 2014 13:43:19 GMT

Travel with confidence knowing you’re protected 100 miles or more from home, with global emergency support and medical care for you and your family.

short_b2c

Mon, 28 Apr 2014 13:42:47 GMT

Global Travel Assistance

Got a trip planned? Protect yourself and your loved ones. When traveling 100 miles or more from home*, you can rest easy knowing you have a global network of doctors, assistance personnel, and emergency benefits. Get medical help around the world with emergency medical evacuation, monitoring of treatment, replacement of lost or stolen travel documents, and more.

*Home is defined as the address listed on member’s ID (Driver’s License or Passport)

detailed_b2b

Mon, 28 Apr 2014 13:40:28 GMT

Global Travel Assistance

When your members travel 100 miles or more from home*, help is just a phone call away. Members rest easy knowing they have a global network of doctors, assistance personnel, and emergency benefits.

Emergency medical evacuation
Monitoring of treatment
Lost or stolen travel documents assistance
Transportation to join a family member in the hospital
Emergency travel arrangements for dependent children
Coordination of hospital payments and insurance
Medical, behavioral or mental health, dental, and pharmacy referrals
Emergency travel funds assistance
Translation and interpreter referral
Legal consultation and referral
Pre-travel planning and security information
Political and natural disaster evacuation
Return of mortal remains

*Home is defined as the address listed on member’s ID (Driver’s License or Passport)

short_b2b

Mon, 28 Apr 2014 13:39:44 GMT

Global Travel Assistance

When your members travel 100 miles or more from home*, help is just a phone call away. Members rest easy knowing they have a global network of doctors, assistance personnel, and emergency benefits. Services include emergency medical evacuation, monitoring of treatment, replacement of lost or stolen travel documents, and more.

*Home is defined as the address listed on member’s ID (Driver’s License or Passport)

oneline_b2b

Mon, 28 Apr 2014 13:39:07 GMT

Keep your members protected when they travel. Help is just a phone call away.

Video-General Information

Thu, 09 May 2013 12:36:01 GMT

Gen Info-Consumer

Thu, 16 Sep 2010 13:27:16 GMT

Global Travel Assistance

Emergency medical evacuation
Monitoring of treatment
Lost or stolen travel documents assistance
Transportation to join a family member in the hospital
Emergency travel arrangements for dependent children
Coordination of hospital payments and insurance
Medical, behavioral or mental health, dental, and pharmacy referrals
Emergency travel funds assistance
Translation and interpreter referral
Legal consultation and referral
Pre-travel planning and security information
Political and natural disaster evacuation
Return of mortal remains

*Home is defined as the address listed on member’s ID (Driver’s License or Passport)

B2B-General Information

Fri, 12 Jun 2009 13:21:40 GMT

Global Travel Assistance

When your members travel 100 miles or more from home*, help is just a phone call away. Members rest easy knowing they have a global network of doctors, assistance personnel, and emergency benefits.

Emergency medical evacuation
Monitoring of treatment
Lost or stolen travel documents assistance
Transportation to join a family member in the hospital
Emergency travel arrangements for dependent children
Coordination of hospital payments and insurance
Medical, behavioral or mental health, dental, and pharmacy referrals
Emergency travel funds assistance
Translation and interpreter referral
Legal consultation and referral
Pre-travel planning and security information
Political and natural disaster evacuation
Return of mortal remains

*Home is defined as the address listed on member’s ID (Driver’s License or Passport)

Certificate

Tue, 09 Sep 2008 11:28:36 GMT

Global Travel Assistance

Please keep this document with you while you travel.

A comprehensive program providing you with 24/7 emergency medical assistance - including emergency medical evacuation and repatriation - and other travel assistance services when you are 100 or more miles* away from your permanent residence in your home country.

PROGRAM DESCRIPTION

How To Access MEDEX PLUS Services
24 hours a day, 7 days a week, 365 days a year

Your MEDEX identification card is your key to travel security. If you have a medical or travel problem, simply call us for assistance. Our toll-free and collect-call telephone numbers are printed on your ID card. Either call the toll-free number of the country you are in, or call the Emergency Response Center collect at:

Baltimore, Maryland - 1-410-453-6330

A MEDEX Assistance Coordinator will ask for your name, your company or group name, the MEDEX ID number shown on your ID card, and a description of your situation. We will immediately begin assisting you. A full listing of services follows.

If the condition is an emergency, you should go immediately to the nearest physician or hospital without delay and then contact the 24-hour Emergency Response Center. We will then take the appropriate action to assist you and monitor your care until the situation is resolved.

MEDEX PLUS provides You with Medical Assistance Services, Travel Assistance Services, Medical Evacuation and Repatriation Services, Personal Security Services and Worldwide Destination Intelligence as described below. These services are subject to certain Conditions, Limitations, and Exclusions also described below.

MEDEX Assistance Corporation
P.O. Box 19056
Baltimore, MD 21284
1-800-537-2029
1-410-453-6300
www.medexassist.com

MEDICAL ASSISTANCE SERVICES

Worldwide Medical and Dental Referrals: We will provide referrals to help You locate appropriate treatment or care.

Monitoring of Treatment: Our Assistance Coordinators will continually monitor Your case. In addition, Our MEDEX Physician Advisors provide Us consultative and advisory services, including review and analysis of the quality of medical care You are receiving.

Facilitation of Hospital Payments: Upon securing payment or a guarantee to reimburse, We will either wire funds or guarantee required emergency hospital admittance deposits. You are ultimately responsible for the payment of the cost of medical care and treatment, including hospital expenses.

Transfer of Insurance Information to Medical Providers: We will assist You with hospital admission, such as relaying insurance benefit information, to help prevent delays or denials of medical care. We will also assist with discharge planning.

Medication, Vaccine and Blood Transfers: In the event medication, vaccines, or blood products are not available locally, or a prescription medication is lost or stolen, We will coordinate their transfer to You upon the prescribing physician’s authorization, if it is legally permissible.

Dispatch of Doctors/Specialists: In an Emergency where You cannot adequately be assessed by telephone for possible evacuation, or You cannot be moved and local treatment is unavailable, We will send an appropriate medical practitioner to You.

Transfer of Medical Records: Upon Your consent, We will assist with the transfer of medical information and records to You or the treating physician.

Continuous Updates to Family, Employer, and Home Physician: With Your approval, We will provide case updates to appropriate individuals You designate in order to keep them informed.

Hotel Arrangements for Convalescence: We will assist You with the arrangement of hotel stays and room requirements before or after hospitalization.

Replacement of Corrective Lenses and Medical Devices: We will coordinate the replacement of corrective lenses or medical devices if they are lost, stolen, or broken during travel.

TRAVEL ASSISTANCE SERVICES

Replacement of Lost or Stolen Travel Documents: We will assist You in taking the necessary steps to replace passports, tickets, and other important travel documents.

Emergency Travel Arrangements: We will make new reservations for airlines, hotels, and other travel services in the event of an Illness or Injury.

Transfer of Funds: We will provide You with an emergency cash advance subject to Us first securing funds from You or Your family.

Legal Referrals: Should You require legal assistance, We will direct You to an attorney and assist You in securing a bail bond.

Translation Services: Our multilingual Assistance Coordinators are available to provide immediate verbal translation assistance in a variety of languages in an emergency; otherwise We will provide You with referrals to local interpreter services.

Message Transmittals: You may send and receive emergency messages toll-free, 24-hours a day, through Our Emergency Response Center.

Emergency Pet Housing and/or Pet Return: We will coordinate arrangements for temporary boarding or the return of a pet left unattended as a result of Your Injury or Illness.

WORLDWIDE DESTINATION INTELLIGENCE

Pre-Travel Information: Upon Your request, We can provide continuously updated destination intelligence for 173 countries covering subject areas such as weather, currency and culture.

Travel and Health Information: Upon Your request we can provide you with continuous updates on travel and health information such as immunizations, vaccinations, regional health concerns, entry and exit requirements, and transportation information.

Real-time Security Intelligence: Upon Your request We will provide You with the latest authoritative information and security guidance for over 173 countries and 283 cities. Our global security database is continuously updated and includes intelligence from thousands of worldwide sources.

MEDICAL EVACUATION & REPATRIATION SERVICES

Emergency Medical Evacuation: If you sustain an Injury or suffer a sudden and unexpected Illness and adequate medical treatment is not available in your current location, We will arrange and pay for a medically supervised evacuation to the nearest medical facility We determine to be capable of providing appropriate medical treatment. Your medical condition and situation must be such that, in the professional opinion of the health care provider and MEDEX, you require immediate emergency medical treatment, without which there would be a significant risk of death or serious impairment.

Transportation to Join a Hospitalized Member: If You are traveling alone and are or will be hospitalized for more than seven consecutive days, We will coordinate and pay for economy round-trip airfare for a person of Your choice to join You.

Return of Dependent Children: If Your Dependent child(ren) age 18 or under are present but left unattended as a result of Your Injury or Illness, We will coordinate and pay for one-way economy airfare to send them back to Your Home Country. We will also arrange and pay for the services and transportation expenses of a qualified escort, if required and as determined by MEDEX.

Transportation After Stabilization: Following emergency medical evacuation and stabilization, We will coordinate and pay for one-way economy airfare to Your point of origin. If following stabilization We determine that hospitalization or rehabilitation should occur in Your Home Country, We will alternatively coordinate and pay for Your transportation there.

Repatriation of Mortal Remains: If you sustain an Injury or suffer a sudden and unexpected Illness that results in Your death, We will assist in obtaining the necessary clearances for Your cremation or the return of Your mortal remains. We will coordinate and pay for the expenses of the preparation and transportation of Your mortal remains to Your Home Country.

PERSONAL SECURITY SERVICES

Political Evacuation Services: In the event of a threatening political situation, such as military uprising or coup, We will assist you in making evacuation arrangements, including flight arrangements, securing visas, and logistical arrangements such as ground transportation and housing. In more complex situations, We will assist You in making arrangements with providers of specialized security services.

Security Evacuation Services: In the event of a threatening security situation, such as rioting, or other violent situations, We will assist you in making evacuation arrangements, including flight arrangements, securing visas, and logistical arrangements such as ground transportation and housing. In more complex situations, We will assist You in making arrangements with providers of specialized security services.

Transportation After Political or Security Evacuation:

Following a Security or Political Evacuation and when safety allows, We will coordinate Your return to either Your Host Country or Your Home Country.

PROGRAM DEFINITIONS

The following definitions apply:

"You" and "Your" means a person validly enrolled for MEDEX PLUS and for whom We have received the appropriate enrollment fee.
"We," "Us," "Our," and "MEDEX" means MEDEX Assistance Corporation.
"MEDEX Physician Advisors" means physicians, retained by MEDEX to provide us with consultative and advisory services, including the review and analysis of the quality of medical care You are receiving.
"Home Country" means the country as shown on Your passport or the country where You have Your permanent residence.
"Host Country" means a country or territory You are visiting or in which You are living which is not Your Home Country.
"Injury" means an identifiable accidental injury caused by a sudden, unexpected, unusual, specific event that occurs during Your Enrollment Period.
"Illness" means a sudden and unexpected sickness that manifests itself during Your Enrollment Period.
"Enrollment Period" means the period of time for which You are validly enrolled for MEDEX PLUS and for whom We have received the appropriate enrollment fee.
"Dependents" means the Member''s legal spouse; the Member''s unmarried children from birth and under age 19; or under age 23, if enrolled as a full-time student in an accredited college, university, vocational or technical school; and children whose support is required by a court decree. Children include natural children, stepchildren and legally adopted children. They must be primarily dependent on the Member for support and maintenance and must live in a parent-child relationship with the Member. A spouse or child who is insured under this Policy as a Member will not be eligible as a Dependent.

CONDITIONS AND LIMITATIONS

The services described are available to You only during Your Enrollment Period and only when you are 100 or more miles away from Your permanent residence in Your Home Country.

We will only cover the transportation costs under the Medical Evacuation and Repatriation Services if We have given Our prior approval or if those services are coordinated by Us.

We have sole discretion in making the determination as to whether we will cover the cost of Emergency Medical Evacuations. Our decision will be based on medical considerations, including the opinions of the treating physicians, Our MEDEX Physician Advisors and Our medical director with respect to Your condition and ability to travel. We will determine the appropriate method, destination, and timing of any evacuation. The destination will be the nearest facility capable of providing appropriate care, as determined by Us.

We have sole discretion in making the coverage determination for your Transportation After Stabilization. Our determination will be based on Your need for continuing medical care. We will not return You to Your

Home Country for the sole sake of Your convenience.

In the event We are arranging transportation by commercial air under the Medical Evacuation and Repatriation Services, and You hold an original return airline ticket, We may use that ticket and are only responsible for any applicable change fees.

We will only direct-pay any transportation costs under the Medical Evacuation and Repatriation Services to the transportation providers, unless otherwise approved by Us in advance.

We are not responsible for the availability, quality, results of, or failure to provide any medical, legal or other care or service caused by conditions beyond Our control. This includes Your failure to obtain care

or service or where the rendering of such care or service is prohibited by U.S. law, local laws, or regulatory agencies.

Your legal representative shall have the right to act for You and on Your behalf if You are incapacitated or deceased.

EXPENSES NOT COVERED

We shall not be responsible for any costs or expenses arising from:

Hospital or medical expenses of any kind or nature.
Travel arrangements that were neither coordinated by nor approved by Us in advance.
Your traveling against the advice of a physician or traveling for the purpose of obtaining medical treatment.
Suicide, attempted suicide, or willful self-inflicted injury.
Taking part in military or police service operations.
The commission of, or attempt to commit, an unlawful act.
Injury or Illness caused by or contributed to by use of drugs or alcohol.
Pregnancies, except in the case of a major, vital complication during the first two trimesters of pregnancy which presents a clear and significant risk of death or imminent serious injury or harm to the mother or fetus.
Initial transportation to local facilities, including ground ambulance fees, except as arranged by Us.
Mountaineering or rock climbing necessitating the use of guides or ropes, spelunking, skydiving, parachuting, ballooning, hang gliding, deep sea diving utilizing hard helmet with air hose attachment, racing of any kind other than on foot, bungee jumping, operating a vehicle when not properly licensed, or participating in professional sports unless otherwise agreed in writing by Us prior to Your Enrollment Period.
Psychiatric, psychological, or emotional disorders.
Incidental expenses, including but not limited to accommodations, local transportation, meals, telephone, and facsimile charges.
Subsequent evacuations for the same or related medical condition, regardless of location.
Services not otherwise shown as covered.

REIMBURSEMENT TO MEDEX AND RIGHTS OF SUBROGATION

You or a responsible party on Your behalf shall either pay the cost of medical care and treatment, including hospital expenses directly or shall reimburse Us upon demand for all such costs and expenses which

may be imposed upon Us by health care providers for the cost of medical care and treatment, including hospital expenses, or related assistance services either authorized by You or deemed to be advisable and necessary by Us under urgent medical circumstances, to the extent that such expenses are not Our responsibility. Such reimbursement shall be without regard to the specific terms, conditions, or limitations of any insurance policies or benefits available to You.

We shall be fully and completely subrogated to Your rights against parties who may be liable for the payment of, or a contribution toward the payment of, the costs and expenses of assistance services provided by Us or medical care and treatment, including hospital expenses, in the event that We pay or contribute to the payment of them. You must assign to Us any and all rights of recovery under any such insurance plans, including any occupational benefit plan, health insurance, or other insurance plan or public assistance program, up to the sum of any payments by Us.

*Home is defined as the address listed on member’s ID (Driver’s License or Passport)

Intro

Fri, 08 Aug 2008 09:21:30 GMT

100 miles from home* and you get sick. Or worse, your spouse becomes hospitalized while traveling. Global Travel Assist can help arrange for your transportation to join your spouse. This service also offers medical and dental referrals you may require while traveling, facilitation of hospital payment, transfer of insurance information to medical providers, even help with replacement of lost or stolen travel documents. Keep reading.

*Home is defined as the address listed on member’s ID (Driver’s License or Passport)

General Information

Fri, 11 Aug 2006 10:39:52 GMT

Global Travel Assistance

Emergency medical evacuation
Monitoring of treatment
Lost or stolen travel documents assistance
Transportation to join a family member in the hospital
Emergency travel arrangements for dependent children
Coordination of hospital payments and insurance
Medical, behavioral or mental health, dental, and pharmacy referrals
Emergency travel funds assistance
Translation and interpreter referral
Legal consultation and referral
Pre-travel planning and security information
Political and natural disaster evacuation
Return of mortal remains

*Home is defined as the address listed on member’s ID (Driver’s License or Passport)

FAQ

Mon, 24 Jul 2006 11:28:20 GMT

How do I access the Global Travel Assistance Service?
Call the local or toll-free number on the back of your membership card and the My Benefits Work app and portal.

When can I use the service?
Global Travel Assistance will help with any type of illness or injury, regardless of the severity, anytime you are traveling 100 miles or more from home.

Can my family members use Global Travel Assistance?
This service is available to you and your loved ones but does not cover those 81 and older unless referred to and agreed to by Global Travel Assistance before the person departs on their journey.

Are there any times Global Travel Assistance cannot help?

Global Travel Assistance cannot help you if you’re traveling against the advice of a physician or to a country that is not deemed safe for travel.

How does Global Travel Assistance help find medical care?
When requested, Global Travel Assistance will provide referrals to pharmacies and medical, dental, and behavioral health professionals in the given geographic area. When possible, referrals will have Western-style medical facilities and English-speaking healthcare professionals.

Does Global Travel Assistance require that I go to certain hospitals, doctors, or clinics?
You should contact Global Travel Assistance before choosing a hospital so that we can refer you to facilities that we have previously worked with. If you go to other providers, we cannot be certain of the level of treatment. However, Global Travel Assistance will provide the same services regardless of where you are treated.

What happens in the event I am hospitalized?
Notify Global Travel Assistance as soon as possible. They will then monitor your care and work through the details of foreign hospitalizations. They will promptly speak with the treating doctor to assess your condition, treatment plans, and whether or not an evacuation is necessary. Global Travel Assistance will provide medical updates to anyone listed on your medical release as needed. Also, they will coordinate all insurance verifications and admission details.

What if the local facilities are not able to provide treatment?
If the treating medical facility is deemed inadequate, Global Travel Assistance will arrange and coordinate transportation to the nearest hospital where appropriate medical care is available.

Once I am released from the hospital, do the services end?
Global Travel Assistance helps you until you have returned home or have received final treatment.

Statistics

Fri, 21 Jul 2006 11:32:50 GMT

Statistics

"The number one consumer travel complaint during the holidays is a stolen wallet." SkyScanner, 2019

"The top five destination countries visited by U.S. residents in 2015 were: Mexico (28.7 million) and Canada (12.5 million), followed by the overseas countries of the United Kingdom (2.9 million), Dominican Republic (2.8 million) and France (2.4 million). " International Trade Administration, 2015

"The percentage of Americans who have a valid passport is about 42%." State Department, 2017