How does this benefit work?
Call the number on the back of your membership card and a service provider will be dispatched to your location. Roadside Assistance is available throughout the United States and Canada, 24/7.  You will only be responsible for any costs that exceed the 15 mile per occurrence limit plus any non-covered costs.

Do I need to remain with my vehicle until the service provider arrives? 
Yes. Providers are not allowed to service an unattended vehicle so it is important that you remain with your vehicle after you call for assistance. 

If I choose my own service provider will I be reimbursed?
Assistance obtained through any source other than the Roadside Assistance call center is not covered and is not reimbursable.  If a covered service is not obtainable by calling the Roadside Assistance call center, you will receive an authorization number from Roadside Assistance and will receive a refund of payments made according to the program benefit and coverage limits. 

What exactly is considered a “covered emergency?”

• Towing Assistance—When towing is necessary, the covered vehicle will be towed to the closest qualified service facility or to any location requested up to 15 miles. Towing under Roadside Assistance does not include Accident scene or Secondary tow services for vehicles involved in collisions.
• Battery Service—If a battery failure occurs, a jump-start or boost to a dead battery will be applied to the covered vehicle
• Flat Tire Assistance—Service consists of the removal of the flat tire and its replacement with your inflated and serviceable spare tire
• Fuel, Oil, Fluid and Water Delivery Service—An emergency supply of fuel, oil, fluid and water will be delivered if you are in immediate need (you must pay for the fuel or other fluid when it is delivered)
• Lock-out Assistance—If your keys are locked inside of the vehicle, Roadside Assistance will provide assistance in gaining entry to the passenger compartment of the vehicle