Retail & Mail Order Pharmacy FAQ

Q: Will I always get a discount when I use my membership card? (Retail)
A: Not necessarily. Each pharmacy determines their own retail pricing.

Q: Why didn't I get a discount at the participating pharmacy? (Retail)
A: Many pharmacies price some prescriptions at or below cost in order to draw customers to their store. If you present your discount card and the price is higher than the pharmacy’s retail rate or sale price, you will always pay the lowest price available.

Q: What if the pharmacy doesn't recognize the card's name? (Retail)
A: Always make inquiries in person and be sure to bring your card with you. If the pharmacy still has questions, have them call the Pharmacist Help Desk number on the back of your membership card.

Q: Is this a co-pay insurance card? (Retail)
A: No. This membership is a discount card offering reduced prices. You are responsible to pay the pharmacy 100% of the discounted price.

Q: How do I qualify for the Prescription Assistance Program (PAP)? (Mail Order)
A: If the medication you need is available for the PAP, it will be prominently displayed in the search, directing you to request the program. A Customer Care Assistant will respond to your request within 24 hours to see if you qualify. Qualifications can depend on the medication, but common ones include having no prescription insurance coverage or meeting program income guidelines.

Q: How long does it take to get prescriptions mailed to me? (Mail Order)
A: You should allow 10-14 days for the prescription to be filled and delivered in the mail.